PRIVACY POLICY

Kinetic Pilates North, Kinetic Pilates City, and Kinetic Pilates Teacher Training (“Kinetic Pilates”/"Kinetic"/”we”/”us”/”our”) are committed to protecting and respecting your privacy. By visiting www.kineticpilates.com or when you use or access our services and studios, you consent to us processing your personal data in accordance with this Privacy Policy (the “Policy”).

For the purposes of the Data Protection Legislation and, including GDPR, (EU General Data Protection Regulation 2016/679), (“Data Protection Legislation”), and in respect to visitors to Kinetic Pilates, the data controller is Kinetic Pilates North registered address at 4 Ossian Mews, London, N4 4DT and Kinetic Pilates City registered address at 76 Ironmonger, London, EC1V 3QR.

Changes to this privacy policy

We may change this policy from time to time, depending on changes in the law and our internal privacy processes. We encourage you to check it from time to time when you visit our website.

What kind of personal information we collect:

Personal and contact details including history such as first name, surname, email, address, and phone number.
Your date of birth, gender, and age.
Family members(if they also use our services and products).
Emergency contact information.
Information about your health– only when relevant to the provision of our services to you (see ‘What we use your personal information for and the legal grounds ‘).
Purchase information– including any products you currently hold with us and/or have purchased in the past.
Visit information– including past and future appointments and class attendance dates
Records of your contact with us.
Marketing information includes the history of communications with you by email, and whether you open them or click on links.
Financial and transactional data – when you make a payment with us in studio, over the phone, or on our website the transaction is processed by our business management software
MindBodyOnline. When you make a payment or store billing information with us your personal information is collected by their third party payment processors directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information. For more information please refer to MindBodyOnline’s Privacy Policy and Security Policy

Sources of personal information about you

There are a number of ways in which we receive personal information from you:

Directly, either in person, over the phone, via our website and/or app.
From third party platforms you have used to discover and book our services. including MindBodyOnline (including their branded app) and Wellhub.
Information generated about you when you use our studios, services, and website.
Referral letters/correspondence from your respective 3rd party referrer (Existing Client/GP/Physiotherapist).

Registering and your Kinetic account

When you register an account with Kinetic all personal data is processed and stored by MindBodyOnline and by registering with Kinetic you agree to their Privacy and Security Policy.

We use personalised software which is powered by MindBodyOnline to collect your data when you register on our website. The security of that collection is also reliant on the security of MindBodyOnline API whose Security Policy you agree to when you register with Exhale.

Our Personal Data Philosophy

At Kinetic we follow industry agreed best practice on data collection, processing and storage for any data we collect from you and we only collect it if it is necessary to provide you with one of our services or if we think it will help us improve our service to you.

We never buy information about you, or anyone else

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime) or for fraud and security monitoring purposes, for example, to detect and prevent cyber attacks or attempts to commit identity theft.

Our policy is not to share data unless necessary to manage your bookings with us – for instance with third party platforms as detailed below.

We never have, and never will, sell our clients’ data.

What we use your personal information for and the legal grounds for doing do:

Where it is needed to provide you with our products or services, such as:

Administer and manage the product or service you have with us.
To process new orders you make and the management of your client account.
To manage the product or service you have with us.
To monitor and keep records of our interactions with you and our staff.
To improve the quality of our service provision to you.

Where it is in our legitimate interests to do so, such as:

For management and auditing of business operations.
For market research and analysis.
To develop new products and services and review/improve current products and services.

To comply with our legal obligations:

To understand any injuries, illnesses or medical conditions you may have to ensure your health and safety in the use of our services and products.
Although we do not make it compulsory to give us every item of information we ask for and will always make it clear what information is and isn’t optional, the more information you volunteer (and the more accurate it is), the better we can tailor your experience with us.
Please note: if you withhold information from us relating to any injuries, medical conditions or other issues that could affect your ability to exercise or to perform specific exercises safely, we cannot be held responsible or liable for any injuries you suffer as a result.

How long we retain your personal information for

We will retain your information for as long as we have reasonable business needs and in line with legal and regulatory requirements or guidance.

Third Party Vendors

At Kinetic we don’t share your data with any third party other than platforms and technology utilised to service our business. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.

Below details the third parties we share personal data with and why – and links to their Privacy Policies and Security Policies (where relevant)

MindBodyOnline (MBO) MBO is our business management software in which we store and manage your personal data to enable us to provide our services to you.

https://www.mindbodyonline.com/privacy-policy

https://www.mindbodyonline.com/security-policy

Constant Contact When you use our services your email data is transferred to our email marketing platform Constant Contact through which we send you marketing communications such as our newsletter and Studio news. You will only receive these Communications if you opt in to receive them.

https://www.constantcontact.com/legal/privacy-center

We use you email on any customer service interactions through Zoho Mail.

https://www.zoho.com/en-uk/privacy.html

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our site and recommend that you check the policy of each site you visit.

Privacy Policy